FAQ
FAQ - TPC Supply Co.
Welcome to the TPC Supply Co. FAQ section! Here you’ll find answers to some of the most frequently asked questions. If you have any further inquiries, feel free to reach out to our customer service team.
About TPC Supply Co.
At TPC, we take immense pride in being a part of a vast and diverse counterculture that is making a significant impact worldwide. Our passion lies in providing exceptional smoking accessories, and our dedicated team collaborates to discover the most innovative, high-quality, and latest smoking gear available. With your support over the past two decades, TPC has evolved into the leading online headshop globally, accompanied by a thriving community forum boasting over half a million members.
Our expertise lies in smoking, and we go the extra mile to source the finest new smoking gear from around the world. Whether it's herb grinders, smoking pipes, rolling papers, or unique glass bongs, we've got it. We stay on top of the latest trends and continuously expand our selection. We carry brands approved not only by us but also by our customers who leave valuable reviews. From rolling papers like RAW and Bulldog to vaporizers by Storz and PAX, as well as disposable vapes from Lost Mary, Funky Republic, Orion, EB Disposable, and many others—we have it all.
As fellow smokers, we understand what makes an exceptional online headshop. We’ve listened, observed, and elevated our game to offer bulk discounts, exclusive member coupons, discreet packaging, and free shipping. If you ever have any questions or concerns, our knowledgeable support team is here to help. And if you’re ever in town, we’d love for you to visit our brick-and-mortar store located at 109 East 22nd St, Unit 1, Greeley, CO, 80631 (The Puff Club).
Frequently Asked Questions:
1. What products do you offer?
We offer a wide range of products, including smoking accessories, premium CBD and Delta products, disposable vapes, bongs, pipes, grinders, and more. Be sure to explore our collections for monthly subscription boxes, mystery boxes, and exclusive deals.
2. How does the subscription box work?
Our subscription box offers a curated selection of products delivered right to your door every month. Simply choose your subscription option, and enjoy hand-picked products such as CBD, Delta items, and more! You can modify or cancel your subscription at any time.
3. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and other payment gateways for your convenience.
4. Can I track my order?
Yes! Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking information so you can follow your order’s journey to your doorstep.
5. How long will it take for my order to arrive?
Shipping times vary based on location and shipping method. Standard shipping typically takes 3-7 business days, while express options are available for faster delivery. Please check your order confirmation email for more details.
6. What if I receive a defective or incorrect product?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We’ll assist you with a replacement or refund, ensuring your satisfaction.
7. Do you offer international shipping?
At this time, we only ship within the United States. However, we are working to expand our shipping options in the future. Stay tuned!
8. How do I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us immediately. We’ll do our best to accommodate your request if your order hasn’t yet been processed or shipped.
9. Can I return or exchange products?
Yes, we offer returns and exchanges on unopened and unused products within 14 days of delivery. Please contact our customer service team to initiate a return or exchange, and we’ll guide you through the process.
10. What should I do if my order is delayed?
If your order hasn’t arrived within the expected timeframe, please check the tracking details in your shipping confirmation email. If the tracking doesn’t provide updates, feel free to contact us for assistance.